Shipping policy

Shipping & Delivery Policy

At Send Me Cosmetics, we take pride in delivering the freshest, highest-quality skincare and herbal products directly from our trusted partner, Garden of We Do in Nigeria, West Africa. This policy outlines our shipping process, delivery timelines, and guarantees to ensure a smooth experience for our valued customers.

1. Order Processing & Shipping Timeline

All orders are internationally shipped via DHL from Garden of We Do, where our ingredients are freshly harvested.

Processing Time: Once payment is confirmed, the farm team gathers the necessary fresh ingredients for your bundle(s) within 1-3 business days.

Shipping Time: Orders are then packaged and shipped the same or next business day after the ingredients are prepared.

Customers will receive an email with tracking details once the order is dispatched.

2. Shipping Costs & Coverage

Shipping rates are calculated at checkout based on destination and package weight.

ALL orders are insured at no additional cost, ensuring complete peace of mind.

3. Guaranteed Replacement Policy

At Send Me Cosmetics, we GUARANTEE that every customer receives their order in perfect condition. If any issues arise, we will replace your order at NO COST under the following circumstances:

A. Damaged or Mishandled Shipments

If an order arrives damaged, broken, or mishandled, we will process a free replacement immediately.

To file an insurance claim, photographic proof of the damage must be provided within 48 hours of delivery.

A new shipment will be sent within 1-2 business days of verifying the claim.

B. Misdelivered or Lost Packages

If a package is delivered to the wrong address due to driver error, logistics mishap, or miscommunication, we will work with DHL to locate the shipment.

Regardless of the outcome, a replacement order will be processed immediately and shipped within 1-3 business days of the reported incident.

4. Complimentary Gesture for Replacements

We value our customers and believe in going the extra mile to ensure satisfaction. When a replacement order is necessary, we include a:

●Bonus gift with every replacement order.

●A token of appreciation as a small way of saying, "Thank you for your patience and support!"

Actions speak louder than words, and we want you to feel valued and appreciated every step of the way.

 

5. Address Accuracy & Delivery Responsibility

Customers are responsible for providing an accurate shipping address during checkout.

We do not cover replacement shipments if an incorrect address was provided by the customer.

6. International Shipping & Customs

International shipments may be subject to customs duties and import taxes, which are the customer's responsibility.

Customs clearance times vary by country and may delay delivery.

7. Contact & Support

For any shipping-related inquiries or issues, please reach out to us at:

📧 Email: support@sendmecosmetics.com

We are committed to ensuring a seamless and stress-free delivery experience. Thank you for choosing Send Me Cosmetics!

Effective Date: [March 2025]